Terms and Conditions

Thank you for choosing to pop along to 31 Below.  We just have a few important terms and conditions for you to read through before your visit.

We want all our guests to feel confident that we are following all the government’s guidance at this time so that you can relax and enjoy your time with us, safe in the knowledge that we’re doing what we need to do to keep our staff and guests safe.  For details of our Covid-19 health and safety measures please click here

If you or a member of your party have developed any symptoms of Covid-19 before your booking please let us know as soon as possible. The safety of our teams and all our guests is paramount, and we kindly ask that you take all recommended precautions and stay at home if you believe you may be unwell.

By booking at 31Below, you confirm your acceptance of the following:

DEPOSITS

31Below does not take deposits, however we do have a ‘no show’ policy for all bookings (see below).

BOOKING CONFIRMATION

Bookings can be made over the phone or via our website.

All bookings require credit card details to guarantee your booking.  Due to GDPR we do not take credit card details over the phone: you will be sent an electronic booking confirmation email, and you will need to enter in your credit card details to confirm your booking.

NO SHOW FEE & LATE CANCELLATION

A ‘no show’ fee of £20 per person will be taken from the credit card details provided if any party fails to show up for the booking

We kindly ask for 24 hours’ notice if you wish to cancel your booking.  Advising us any later than 24 hours before your booking is due to take place will incur a late cancellation fee of £20 per person, charged to the account used to make the booking and processed within 24 hours after the original scheduled booking.

BOOKING SIZE

Due to recent changes in the law, unfortunately we are unable to accommodate bookings of more than 6 people.

ARRIVAL AND TIMINGS

Unless you have booked for later than 8.00pm, you will have your table for 2 hours from your booking time, so please arrive promptly at your arranged time.

PAYMENT

All food and drink prices quoted are inclusive of VAT.

A 12.5% discretionary service charge will be added to your final bill.

CANCELLATION BY 31Below

31Below is entitled to cancel the booking at any time by giving written notice for the following reasons:

If the guest is in breach or default of its obligations under this agreement.

If the event might prejudice the reputation of 31Below or cause damage to the premises.

If 31Below is unable to carry out its obligations due to circumstances beyond its control.

PERSONAL BELONGINGS

All property left on the 31Below premises is done so at the owner’s risk.  31Below accepts no responsibility for any loss of or damage to property left behind.

By booking with 31Below you have confirmed you accept the above terms and conditions for your group booking.